Night Guest Services Manager
Company Benefits and Discounts
Flexible Shift pattern - 4 on 3 off
Modern, Bespoke Hotel
Hyde Park, London
Fancy a Guests Services role with excellent perks?
Exciting opportunity for an efficient Night Manager with a friendly, professional demeanour!
Night Guest Service Manager : Benefits
Competitive Salary (£21,000)
12 hour shift – 4 on 3 off and opposite next week
Departmental incentive schemes
Meals on duty
Free dry cleaning for uniforms
Preferential room rate scheme
20 days entitlement including Bank Holidays
Genuine Career Progression
We are an ultra-stylish, Boutique Hotel located on a quiet, tree-lined street on the edge of London's magnificent Hyde Park. The property showcases a contemporary, minimalist décor created by famed British Designer -Anouska Hempel.
The whole team here is proud to provide guests with a luxurious sense of comfort and serenity. Combine this with the latest technology and we have created a vibe that’s enticingly modern, yet decidedly Zen.
We are an equal opportunities employer seeking a self-motivated Night Manager with exceptional customer / guest service skills to join our endearing team.
Night Manager – Guest Services: Requirements
Over 18 years and eligible to live & work in UK
Previous experience in similar role & demonstrated business / industry awareness
Working knowledge of Opera preferable but not essential
Attention to detail
A positive approach and clam under pressure
Ability to work independently
Flexibility and adaptability
Good organizational, time management skills
Excellent written and oral English
Night Manager – Guest Services: Duties
Oversee all operating departments
Ensure security & safety of guests, hotel premises, equipment
Complete night audit process accurately
Identify esteemed guests, welcome and prepare their stay
Communicate guest requests, resolve complaints
Support Rooms Management
Train, motivate and develop the team
Support during busy check-in, check-out times
Monitor cash control, reception float balances
Regular checks – floor-walk
Conduct emergency procedures when required
If you are a people person, with a strong focus on excellent service, then we want to hear from you!
Apply directly to this Night Manager – Guest Services role in London. Just click below!